FAQ
Check-in is from 16:00.
Please note that you cannot enter your room before 16:00.
Please note that you cannot enter your room before 16:00.
Check-out is by 10:00.
We are sorry, but early check-in is not available.
Yes, for an additional fee.
Please be sure to contact us by the previous day.
• Until 11:00: 2,000 yen
• Until 12:00: 3,000 yen
• After 12:00: one night's accommodation charge will be applied
Campaign
Guests who post a top rating (5 stars) on the booking site or Google after their stay can extend until 11:00 free of charge.
*This also requires advance notice by the previous day.
Please be sure to contact us by the previous day.
• Until 11:00: 2,000 yen
• Until 12:00: 3,000 yen
• After 12:00: one night's accommodation charge will be applied
Campaign
Guests who post a top rating (5 stars) on the booking site or Google after their stay can extend until 11:00 free of charge.
*This also requires advance notice by the previous day.
Most properties have a luggage storage area, but some properties do not have luggage storage facilities. Please check the check-in guide for your property for the exact location and availability.
*No staff are stationed on site, so please always keep your valuables with you.
*No staff are stationed on site, so please always keep your valuables with you.
We are sorry, but as this is a self check-in property with no staff on site, we are unable to receive deliveries or parcels. Thank you for your understanding.
No staff are stationed on site.
However, security cameras are installed inside the building.
However, security cameras are installed inside the building.
We will send you the advance check-in guide by email three days before your stay.
From 16:00 on the day of check-in, open the same registration link again to see your room number and password, then check in by yourself.
From 16:00 on the day of check-in, open the same registration link again to see your room number and password, then check in by yourself.
Email schedule:
• Three days before check-in: we send the check-in guide email
• On the day of check-in: we send an email with your room information
Please check the email address you registered, and also check your spam folder.
If you still cannot find the guide, please contact us through the messaging function of the site you booked with, or by phone.
• Three days before check-in: we send the check-in guide email
• On the day of check-in: we send an email with your room information
Please check the email address you registered, and also check your spam folder.
If you still cannot find the guide, please contact us through the messaging function of the site you booked with, or by phone.
The entire property is non-smoking.
If smoking is detected, a cleaning fee may be charged.
If smoking is detected, a cleaning fee may be charged.
Yes. Under Japanese law, accommodation tax may be payable during your stay.
For details, please refer to the information provided at check-in.
For details, please refer to the information provided at check-in.
A list of the equipment and amenities provided in the room:
Every room has an electric kettle, hair dryer, cutlery, tissue box, slippers, toiletries, towels, a toothbrush set, cleaning supplies and toilet paper.
About extra towels: one set of towels is provided per room. Additional towels are available for a fee.
Every room has an electric kettle, hair dryer, cutlery, tissue box, slippers, toiletries, towels, a toothbrush set, cleaning supplies and toilet paper.
About extra towels: one set of towels is provided per room. Additional towels are available for a fee.
Yes.
Please see "Room Info" in your check-in link for the Wi-Fi details. Scroll to the bottom of the page to find them.
Please see "Room Info" in your check-in link for the Wi-Fi details. Scroll to the bottom of the page to find them.
Yes, you can watch YouTube and Netflix on the TV.
Please log in with your own account, and be sure to log out after use.
*Depending on the TV model, viewing may not be available.
Please log in with your own account, and be sure to log out after use.
*Depending on the TV model, viewing may not be available.
Guest rooms are not cleaned every day.
If you would like additional cleaning, please contact us in advance. Additional cleaning costs ¥4,500 per visit.
Guests staying more than seven nights receive one complimentary cleaning.
Even for the complimentary cleaning, please contact us at least by the previous day. This complimentary service applies only to bookings of more than seven nights.
If you would like additional cleaning, please contact us in advance. Additional cleaning costs ¥4,500 per visit.
Guests staying more than seven nights receive one complimentary cleaning.
Even for the complimentary cleaning, please contact us at least by the previous day. This complimentary service applies only to bookings of more than seven nights.
Please take your waste to the designated waste area. Depending on the property, the waste area may be on the ground floor or outside the building.
At some properties, waste must be sorted before disposal. Where sorting is required, please follow the instructions in the building.
Thank you for your understanding and cooperation.
At some properties, waste must be sorted before disposal. Where sorting is required, please follow the instructions in the building.
Thank you for your understanding and cooperation.
To make your stay more comfortable, there is an amenity corner on the ground floor. Please help yourself to toothbrushes, rubbish bags and similar items.
As this is a shared space, we kindly ask you to be considerate of other guests.
As this is a shared space, we kindly ask you to be considerate of other guests.
Hangers are provided in your room.
If you would like more, we will check availability, but please note that numbers are limited.
If you would like more, we will check availability, but please note that numbers are limited.
Please contact us via chat.
We will check the details and respond as soon as we can.
We will check the details and respond as soon as we can.
We are sorry, but there is no dedicated car park.
Please use a nearby paid car park.
Please use a nearby paid car park.
We will handle this in accordance with the cancellation policy of the site you booked through.
If items in the property are damaged or lost, we may charge you the actual cost. Thank you for your understanding.
A guide to using the bathroom ventilation dryer:
Select the function you want (dry, cool air, warm air or ventilation) and set the timer if required.
Select the function you want (dry, cool air, warm air or ventilation) and set the timer if required.
A guide to using the air conditioner remote:
Select the mode you want (cooling, heating, dehumidify or fan), adjust the temperature, and set the fan speed and direction as required.
⚠️ Important notice: For safety and to prevent breakdowns, never hang or place clothing, towels, hangers or other items on top of, inside or around the air conditioner. They can be caught in the internal fan blades and cause the unit to fail. If damage occurs through improper use, you may be asked to pay for it.
Select the mode you want (cooling, heating, dehumidify or fan), adjust the temperature, and set the fan speed and direction as required.
⚠️ Important notice: For safety and to prevent breakdowns, never hang or place clothing, towels, hangers or other items on top of, inside or around the air conditioner. They can be caught in the internal fan blades and cause the unit to fail. If damage occurs through improper use, you may be asked to pay for it.
A guide to using the washing machine:
Step 1: Press the power button (ON) to turn it on. Step 2: Press START/PAUSE to begin the wash. If necessary, press and hold the course button for five seconds to release the lock.
Step 1: Press the power button (ON) to turn it on. Step 2: Press START/PAUSE to begin the wash. If necessary, press and hold the course button for five seconds to release the lock.
There are two types of water heater panel. Please check which type you have:
Panel A
A simple panel with an ON/OFF button and temperature control (up and down arrows).
Panel B
An advanced panel with a bath-filling function and a remaining hot water display. Important: when heating water, always use the "High" and "Continuous" settings.
Panel A
A simple panel with an ON/OFF button and temperature control (up and down arrows).
Panel B
An advanced panel with a bath-filling function and a remaining hot water display. Important: when heating water, always use the "High" and "Continuous" settings.
A guide to using the TV remote:
Main functions:
• Power: turn the TV on and off
• Input: switch the input source
• Terrestrial digital: access terrestrial digital broadcasts
• Satellite: access satellite channels
• NETFLIX / YouTube: quick access buttons (please use your own account)
You can watch Netflix and YouTube with your own account.
*Depending on the TV model, viewing may not be available.
Main functions:
• Power: turn the TV on and off
• Input: switch the input source
• Terrestrial digital: access terrestrial digital broadcasts
• Satellite: access satellite channels
• NETFLIX / YouTube: quick access buttons (please use your own account)
You can watch Netflix and YouTube with your own account.
*Depending on the TV model, viewing may not be available.
Please note: we provide towels free of charge for the first day of each guest's stay only. Additional towels are available to rent for a fee; please order and pay via the towel rental screen in the check-in guide.
How to order:
• Open the towel rental section from your check-in link
• Select the number of towels you need and complete the payment
• After confirmation, we will deliver them to your room within our support hours
How to order:
• Open the towel rental section from your check-in link
• Select the number of towels you need and complete the payment
• After confirmation, we will deliver them to your room within our support hours
When checking out, please put the room key in the key box, or in the key return box on the ground floor if one is provided.
If you entered your room with an electronic password, simply leave the room and make sure the door is firmly closed. Your check-out is then complete.
If you entered your room with an electronic password, simply leave the room and make sure the door is firmly closed. Your check-out is then complete.
Yes, we offer an airport transfer service, which can be booked only through the app.
The transfer service is currently available in the Osaka and Kobe areas only. Please download the app to check availability and pricing.
The transfer service is currently available in the Osaka and Kobe areas only. Please download the app to check availability and pricing.
Still have questions?
Please get in touch and we will be happy to help