Guest Guide | Juichi

Check-in & Check-out

Check-in and check-out times

Check-in is from 16:00 and check-out is by 10:00.

Room entry password

We will send it by email on the day of check-in.

Early check-in and late check-out

[Early check-in]
We are very sorry, but early check-in is not available.
[Late check-out]
If you would like late check-out, please contact us by the previous day.
Until 11:00: 2,000 yen
Until 12:00: 3,000 yen
After 12:00: one night's accommodation charge will be applied

Contact and support hours

Please contact us via [Chat] on the check-in page sent to you by email.
Support hours are 9:30–24:30.

Using Your Room

How to connect to Wi-Fi

You can find the connection ID and password under [Show room and key information] on the check-in page sent to you by email.

Using the washing machine and bathroom dryer

Please check the information for your property on the page below
https://hotel11faqs.figma.site/

Using the air conditioner

Please check the information for your property on the page below
https://hotel11faqs.figma.site/

Sorting and disposing of waste

Please check the information for your property on the page below
https://hotel11faqs.figma.site/

What You Can Do with the Juichi App

Accommodation booking

Book at a 10% discount compared with other booking sites.

Massage booking

Choose between treatment at our salon or a visiting service where a therapist comes to your room.

Transfer arrangements

You can book a transfer service from the airport. (Osaka and Kobe areas only)

Restaurant reservations

You can reserve at four restaurants: tempura, teppanyaki, crab cuisine and robatayaki.

Luggage storage (smart lockers)

You can store your luggage in the lockers inside the property. (Selected properties only)

In-House Services

Cleaning service

Guest rooms are not cleaned every day.
If you would like additional cleaning, please contact us in advance. Additional cleaning costs 4,500 yen per visit.
Guests staying more than seven nights receive one complimentary cleaning. Please let us know by the previous day.

Extra amenities and refills

Please check the information for your property on the page below
https://hotel11faqs.figma.site/

Luggage storage

Please check the information for your property on the page below
https://hotel11faqs.figma.site/

FAQ

Is there a car park?

There is no car park. We are sorry for the inconvenience; please use a nearby paid car park.

How do I check out?

Please put the room key in the key box, or in the key return box on the ground floor if one is provided.
If you entered your room with an electronic password, simply leave the room and make sure the door is firmly closed.

How can I extend my stay?

Please book the same room type on the Juichi App or the booking site.
After booking, please contact us via [Chat].

Can I cancel partway through my stay?

We will handle this in accordance with the cancellation policy of the site you booked through.